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Rules & Important Information

As the owner you are legally responsible for your unit, its occupants, manager, and/or any contractors who do work in the unit. Sometimes, people buy properties without reviewing the bylaws or property details and end up with expensive problems. We do not want this to happen to you. So, please read everything! Below is a summary of the most common misunderstandings that new owners have and the basic information that every owner should understand. If you have any questions, please call us at (780) 790-2077 or drop by the River Park Glen office during regular business hours (Monday to Friday, 9am to 5pm).

Unit Insurance (Non-Rental Pool Units)
The Condominium Corporation carries insurance to protect River Park Glen as a whole.  This does not completely cover your unit! The Condominium’s insurance excludes “furnishings, improvements, fixtures, and any property brought into or installed in a unit by any owner, current or previous.” In other words, the Condominium Corporation’s insurance will only cover to a base unit as outlined in the Standard Insurable Unit Description (SIUD). There is a SIUD for Apartment Units and a SIUD for Townhouse Units. We strongly recommend you review the SIUD which applies to your unit and invest in a high-quality insurance policy with comprehensive liability and sufficient coverage for the $50,000 deductible which you may be charged by the Condominium Corporation if a loss originates from your unit.

Additionally, if you will live in your unit, we strongly recommended that you get coverage for additional living expenses, should a loss put you out of your home for a period of time. Alternatively, if you rent your unit, it is imperative that both you and your tenant have sufficient coverage. We strongly recommend against renting your unit without ensuring that your tenant gets (and maintains) a tenant insurance policy with at least $2,000,000 in third party liability coverage and which insures their property against damage or loss caused by fire, water, theft, and any other perils.

If you have any questions about insurance, please contact the River Park Glen Administration Office. We do not want you to risk over $50,000 in expenses because you weren’t insured adequately.

    Unit Insurance (Rental Pool Units)
    If your unit is in the Rental Pool, then you don’t need to worry about unit insurance because the rental pool’s group insurance policy already covers your unit. All costs and any claims will be taken care of for you. Click here for more information on the River Park Glen rental pool.

    Renovating Your Unit
    Any structural, electrical, plumbing, air conditioning, or similar renovations require written approval. If you plan to renovate your unit, please submit form CM 0008 Renovation or Water Shut Down Request to the River Park Glen office prior to starting any work. If you are using a contractor, please also submit form CM 0007 Contractor Registration prior to starting any work.

    Warning: Washers, Dryers, and Dishwashers
    Due to the plumbing and exhaust infrastructure of the buildings, washers, dryers, and dishwashers are prohibited in High Rise or Low Rise units. The installation of these appliances leads to significant property damage to both the common areas as well as other units located below. If a washer, dryer, or dishwasher is installed in your unit, you will be sanctioned. If any property is damaged, you will be responsible for all associated costs. If you wish to install a washer, dryer, or dishwasher in one of the Mews units, please ensure that you use a licensed contractor and that forms CM 0008 Renovation or Water Shut Down Request and CM 0007 Contractor Registration are both submitted prior to starting any work.

    Lock Boxes & Keys
    Lock boxes are prohibited at River Park Glen. You may also want to consider leaving a copy of your key with the River Park Glen administration office, so that it may be used in the case of emergency, or with proper notice, rather than compromising the door or lock. The keys are stored securely. Contact the office for more information.

    Short-Term Rentals
    Short-term or “Airbnb” type rentals are prohibited.

    Smoke Free
    River Park Glen is 100% smoke-free. Smoking is prohibited on literally every square foot of property at River Park Glen. This includes indoors, balconies, and outdoors. If an occupant of your unit smokes on the property, you will be sanctioned.

    Pets
    All pets require written approval from the Condominium Corporation. Please submit form CM 0005 Pet Approval prior to bringing a pet to the property. If an occupant of your unit brings a pet onto the property without written approval, you will be sanctioned.

    Pest Control
    In a property as large as River Park Glen it is extremely important to be pro-active with pest control. Each month a block of units is inspected by a K9 unit and a licensed pest control technician. This is a preventative inspection.  You can expect your unit to be inspected annually. However, if your unit has a pest issue, treatments can be scheduled immediately. The cost of pest control is included in your condominium fees, so please do not be shy about reporting any pest issues to the River Park Glen office. Please note that if an inspection or treatment is scheduled and you do not provide access to your unit, after several attempts you will be sanctioned.

    Windows & Balconies
    Window coverings must be proper blinds or curtains. Flags, blankets, plastic, foil, cardboard, or other improvised window coverings are not allowed. Balconies must be kept clean and not be used for storage. Only patio furniture and barbeques are allowed on balconies. Bags, cloths, toys, tires, or other items are prohibited. If an occupant of your unit violates this bylaw, you will be sanctioned.

    Waste & Sanitation
    Only regular household waste may be disposed of at the site. All other debris such as furniture, electronics, mattresses, appliances, etc. must be taken directly to the Regional Municipality of Wood Buffalo’s waste management facility. Minimum sanitation standards must be maintained. If an occupant of your unit fails to maintain minimum sanitation standards, you will be sanctioned.

    Property Manager Registration
    If you engage someone to manage your property, they must be licensed by the Real Estate Council of Alberta and they must be registered with the Condominium Corporation. This information must be kept up to date. If your property manager is not registered, the River Park Glen office will not be able to assist them with fobs, parking passes, etc.

    Occupant Registration
    Anyone living in your unit must be registered with the Condominium Corporation. This information must be kept up to date. If an occupant of your unit is not registered the River Park Glen office will not be able to assist them with fobs, parking passes, etc.

    Extra Parking
    ​There are additional parking stalls available for rental. If you would like to rent one of these, please contact the River Park Glen office.

    Moving
    When moving in or out, please coordinate with the River Park Glen Office. We can arrange to lock out the elevators for you. Also, you must not park vehicles anywhere that may block Fire Lanes, marked Handicap Stalls or other Resident’s parking stalls. Vehicles are not to be driven on the fire lanes, sidewalks, or grass areas unless permission has been granted by the Condominium Office. Security will not unlock the gates for anyone unless they have received authorization from the office.

    The Bylaws
    Included in your responsibilities as an owner, is to familiarize yourself with the River Park Glen Condominium Corporation’s Bylaws. As the unit owner you are ultimately responsible for your unit, its management, and anyone living in. If anyone living in your unit damages the property or violates the bylaws, you as the owner, will be responsible for all associated costs

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